PRIVACY POLICY

PURPOSE AND LEGAL BASIS

We collect and process your personal information when providing logistics services in performance of our contract with you. We may also process your personal information to comply with legal obligations, for our legitimate business interests, and where you have provided consent.

We process only the minimum personal information necessary to achieve these purposes.

OUR SERVICES AND PLATFORMS

Karooooo Logistics operates through two primary platforms:

THE INFORMATION THAT WE COLLECT

FOR BUSINESSES (Enterprise Web Platform Users)

Business Information: Company name, business registration details, authorized representative information, billing addresses, and contact information.

User Information: Name, identity number, email address, physical addresses, postal address, contact information and banking details for payment processing.

Order Data: Delivery requests, recipient information, service preferences, order history, and delivery instructions placed through our Enterprise Web Platform.

Business Client Data: Information about your customers (recipients of deliveries), including names, delivery addresses, phone numbers, and delivery preferences that you provide to us for delivery purposes. Calls and messages between your customers and our drivers or support teams may be recorded for support purposes, service quality, and complaint resolution. Photos, signatures, or other confirmation data collected upon delivery completion as required by you or for proof of delivery.

Web Usage Data: Information about pages visited on our platform, traffic patterns, and browsing behavior for service improvement.

Device Information: IP address, browser type, system version, and other technical data when accessing our Enterprise Web Platform.

FOR DRIVERS (Picup Driver App Users)

Driver Information: Name, identity number, email address, phone number, driver's license details, vehicle information, and banking details for payment processing.

Location Information: Your precise location is continuously tracked while using the Picup Driver App to:

Device Information: This includes IP address, microphone information, CPU status, memory status, battery status, system version, phone model, phone signal level, received signal strength indicator (RSSI), network type, user attributes and channel attributes.

Performance Data: Delivery completion rates, customer ratings, earnings history, and service metrics.

Call Information: Information relating to the date, time and duration of calls made through the app, including communications with dispatch or customers.

Correspondence: Audio and written correspondence generated during communications via the app's messaging or VOIP services.

UNIVERSAL DATA COLLECTION

Call Logs: Server logs generated by our service providers when processing orders on their systems.

Communication Records: Records of customer support interactions for business clients and drivers.

Legal and Compliance Data: Information required for regulatory compliance, tax purposes, and legal obligations.

HOW WE USE YOUR PERSONAL INFORMATION

For Businesses:

For Drivers:

LOCATION DATA SHARING AND TRACKING

Driver Location Sharing:

To Karooooo Logistics: Driver locations are continuously shared with us while the Picup Driver App is active to enable service delivery and quality monitoring.

To Businesses: Real-time driver location is shared with businesses who placed orders to provide delivery tracking and estimated arrival times through our Enterprise Web Platform.

To Business Clients' Customers: Driver location may be shared with your customers (delivery recipients) when:

Location Data Controls:

For Drivers: Location tracking is essential for using the Picup Driver App and cannot be disabled while actively providing delivery services. You can control location sharing by logging out of the app when not working.

For Businesses: You can control whether your customers receive location tracking information for deliveries you place through settings in your Enterprise Web Platform account.

USE OF COOKIES AND TRACKING TECHNOLOGIES

Our Enterprise Web Platform uses cookies to:

The Picup Driver App uses local storage and tracking technologies to:

You can manage cookie preferences through your browser settings for the Enterprise Web Platform, though some functionality may be limited if cookies are disabled.

HOW WE SHARE YOUR INFORMATION

We do not share your personal information with third parties, other than as specifically set out below:

Between Platform Users:

Driver Information to Businesses: We share driver name, photo, vehicle details, and real-time location with businesses for transparency and tracking purposes.

Business Information to Drivers: We share necessary delivery details, pickup and delivery addresses, and contact information to enable service completion. This includes sharing contact information of your customers when necessary for delivery coordination, but only during the relevant order period.

Customer Information Sharing: Contact and delivery details of your customers that you provide to us are shared with drivers only as necessary to complete specific deliveries. This may include sharing phone numbers for delivery coordination, but only during the relevant order period.

Third Party Sharing:

Service Providers: We may disclose your personal information to approved service providers who perform services on our behalf, such as payment processing, mapping services, and customer support. These providers are prohibited from using your personal information for any purposes other than providing the requested services.

Partners: We may provide your personal information to business partners who contractually engage with us to provide integrated logistics services. These partners are data controllers with their own privacy policies.

Affiliates: We may share your personal information with Karooooo Logistics subsidiaries and affiliates whose use is subject to this privacy policy.

Legal Requirements: We may disclose your personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

De-identified Aggregate Data: We may share de-identified aggregate information for business analytics, service improvement, and industry reporting purposes.

CHOICE AND TRANSPARENCY

For Businesses:

For Drivers:

HOW WE SECURE YOUR INFORMATION

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect against unauthorized access, use, disclosure, destruction, or loss of your personal information.

This is done in compliance with applicable data privacy laws and industry standards. However, we cannot guarantee that your personal information will be 100% secure.

HOW LONG WE RETAIN YOUR INFORMATION

We retain your personal information for as long as necessary to provide our logistics services:

YOUR RIGHTS

Data protection and privacy laws grant you certain rights regarding your personal information:

Please note that withdrawing consent or requesting deletion may limit or prevent our ability to provide services to you.

INTERNATIONAL TRANSFERS

We may transfer your personal information to countries other than your home country for processing by our service providers or affiliates. We ensure such transfers comply with applicable privacy laws through:

CHILDREN

Our logistics services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at privacy@karooooo.com and we will take steps to delete such information.

PROMOTIONAL ACTIVITIES

We may use your contact information to send promotional communications about our services, industry updates, and special offers. You can opt out of promotional communications while still receiving service-related notifications.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. Changes will be posted on this page and, where appropriate, we will notify you by email. Business clients will be notified through the Enterprise Web Platform, and drivers will be notified through the Picup Driver App.

GOVERNING LAW

This Privacy Policy is governed by South African data protection laws. Where we operate internationally, we also comply with applicable data protection laws in those jurisdictions.

CONTACT INFORMATION

Primary Contact: info@picup.co.za

Group Privacy Enquiries: privacy@karooooo.com

Note for Business Clients' Customers: You may contact the business client who placed your order first for most requests, as we process your information on their behalf.